Options How long does an upgrade take to activate? eden2 Joining in Options on 18-05-2023 15:49 I accepted a deal on the phone on Monday, equipment came yesterday, but the new package hasn't activated yet. 05-01-2022 16:01. How long will the QuickStart installation take me? WiFi Hub - 30 mins; Phone line - 5 mins; TV box - 15 minsVirgin Fibre Areas only. To set up EE TV, first of all, you need to get your broadband working. When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. To understand why this may have happened. Mission beach, Queesland. Here are our early impressions of it. In your Stream kit you’ll find everything you need to get the Stream box up and running. Plug the cables into the hub. Choose any bundle that includes broadband and TV - just hit Customise your package to add it. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. If you issue this copy and paste reply you should also mention that if the activate button gives you the PAY via Virgin. TalkTalk will let you keep your email address for £5 per month or £50 upfront for a year. Apps and extras. We would like to show you a description here but the site won’t allow us. Press Home. In some cases, you may be asked to pay a security deposit to get service re-connected following non-payment. Available with M50 broadband or faster. We’re so confident in this technology that we’ve launched our WiFi guarantee. Your billing won't change until then. Please try following the instructions <<< here >>> . When you buy your new Virgin Mobile phone contract or SIM from us, we’ll ask you if you want to switch then, and that’s when you can give us your PAC. And now you should be up-and-running with our faster, smarter and smaller Virgin TV V6 box. If you want to save on fibre broadband, Virgin Media is giving you the chance to pay absolutely nothing for the first three months of M250 Fibre broadband – that's a saving of £97. At least 30Mbps download speeds in every room or £100 one-off credit. Is it taking a while to activate your network?On the day of activation, take it out of the box, plug it into both the mains and into your telephone socket. Welcome to Virgin Media! This video will take you through installing your broadband, step by step. Order. It's less widely available than some other providers, at 52% national coverage compared to 97% of the. And with our 500GB TiVo box you can record around 250 hours of standard TV or around 50 hours of HD TV. You can get in touch either by calling on 0345 454 1111 or by sending a message via the online chat service. Our trusted partner Edenred will send you a Compliments Select voucher code to your email address within 28 days of your Virgin Media services being installed or activated. They'll then install a fibre socket inside. If you have had a Cable service before. The long-awaited device gives customers a fuss-free way to access Virgin Media TV with. O2 and Virgin Media will contact you separately when your Volt benefits have been applied, these will come through at different times and could be on different days. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Hi @gbhswindon . Plug into the Virgin Media wall socket. This Black Friday, you can enjoy three free months of superfast broadband with EE. Note: The installation typically takes about two (2) hours but can sometimes take longer. Your use of the services will be governed by the terms of this agreement. Every installation's different, but your engineer:The new streaming TV box from Virgin Media has been announced, with no long-term contracts and a unique interface. No need to contact your current provider – we’ll do that for you (unless you’re with Virgin Media*). Connect to WiFi. 5G will have limited indoor coverage to begin with. Turn on and start the Box. Consider how long you can commit to signing up for. Sky usually takes around two weeks to get a new broadband connection set up. Connect everything. To connect to the Back-up Hub, head to your device’s WiFi settings and select the Back-up Hub’s network name (it’ll start with ‘Huawei’), then type in the WiFi Key. What that should mean is within the 24 hours of the O2 SIM activating, your number is transferred across from the Virgin Mobile one to the O2 one. 1. Disconnected service can take longer to restore and may require a technician fee to come re-activate your service. 2. 2. EE’s charged up to £8. All our deals are unlimited broadband. Virgin Media owns and operates its. How to use the Virgin TV 360 remote. Apps and extras. I downgraded my broadband from 1 gig to 500m and just want to know how long it will take and how it works. network. We would like to show you a description here but the site won’t allow us. When I phoned I explained that I was wanting to have the service reactivated and paid for. Networking and WiFi. Here’s how much we’ll credit you for the following service issues: £9. Broadband ISP Virgin Media and mobile operator O2 UK, which merged into VMO2, will today launch a new range of “VOLT” products that aim to replace their existing “Oomph” bundles. For more tips on how to keep your kids safe online, visit Internet Matters. It can take about 10 minutes for the services to become active again (but please bear in mind it can sometimes take up to 24 hours). That means double the mobile data on every eligible O2 Pay Monthly plan in your household. You could try rebooting the VM TV set top box. There is no charge for the Stream service, but a one-off £35 Stream activation fee applies, along with charges & terms for each Stream subscription. It normally takes no longer than 7 days, however with it being a special promotion the changes will need inputting manually which may explain the delay. 76 for the remainder of my original plan on a 30 day rolling contract. When it comes to set-up costs for Sky, these usually start around the £20 mark and can reach as high as £50, plus an. If you’ve ordered one of our TV boxes, it will need to be signed for by. How much does it cost? Full internet access is available for no extra charge to Virgin Mobile customers and Virgin Media customers with home Broadband. You will have been advised of any setup costs when you signed up, and those costs have been added to your account. 50, plus. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you need to know with our broadband help & support page. Online chat: You should see the option to start a chat on Virgin Media's website. Many networks (Virgin Media O2, Vodafone) can do it free. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. 0 Kudos. 15 if we don’t turn up on the promised day of an. I don't work for Virgin Media. 63/month (£43. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. But that doesn't mean you'll be. The only charge you'll get is the standard activation fee - £20 at the time of writing for a 12-month contract. 8%. Go to My Apps. TV on the go. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (if you don’t take or already have the fastest Virgin Media speeds. Mission beach, Queesland. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. In most cases, broadband installation takes between five and 14 days, although this depends on the type of connection and the provider you choose. What the lights on the modem mean. How to setup virgin media pod - Wi-Fi booster and extender - #virginmedia #wifi #wifiextender #booster #virgin #media #internet #wifi #slowspeed #blackspot F. 50. Joining in. It is known for its fast speeds and reliability. The engineer will bring everything needed to install your Virgin Media services on your chosen day. If you have an existing line, your activation date will be approximately 15 days after you place your order. Virgin Media's broadband offerings start from £28 a month. Make a payment in My Virgin Media. Find out why speeds vary. I'm a Very Insightful Person, I'm here to share knowledge. Virgin Fibre Areas only. Since I pay for services a month in advance, then after switching to another provider for a month, this deposit remains with the former provider with somewhere in the spaceships of this company :)? ?There’s also the £35 activation fee, so it is worth doing the maths before you switch. Generally it can take only 5 mins to refresh the box, and its just a case of sending a hit (signal) to your box to refresh. Hi First thing I did was look through the spam folder. If you keep removing the Hub 5 and using your Hub 4 it will never activate. on 03-05-2023 16:56. I ordered a speed upgrade last Thursday or Friday and still nothing as of today. Switching from Virgin? If you're switching from Virgin. Upgrading TV to a new V6 box with Powerline. Hello, when signing up for broadband we were not asked when we wanted the line to be activated. Wine Gifts Our trusted partner Virgin Wines will despatch your gift within 28 days of your Virgin Media services being installed or activated. Have your Virgin account number and area reference number on hand. Options. What will the engineer do. However, in some cases, it may take longer. Got an engineer out who simply swapped out for a new Hub 5, connected cables and left, telling me it could take up to an hour to activate. £8p/m extra or included with Gig1 or Volt. How long have you been disconnected? As you would usually receive upto 90 days to move things over/ organise emails before it closes. 83 per day if we don’t install your services on the promised day until installation’s completed. 3. For example, you pay in September for October’s services. 0. It'll take just over 30 minutes. Excellent. on 03-05-2023 11:12. Volt: Benefits for being with both Virgin Media and O2. . This means if you don’t get download speeds of at least 30Mbps in every room, and our WiFi Pods. Moving home with Virgin Media. How to register to use the TV Go app or website. Had a Hub 5 that was defective. Turn on and start the hub. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Unlike BT and Sky, Virgin Media runs on its own cable network. Discover how Virgin Media services are installed. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and. When your household is with both Virgin Media and O2, you’ll get supercharged speeds, data and WiFi. However, if your property has been connected to Virgin Media’s cable network at some point in the past three years, you could do a much quicker broadband setup with the Virgin Media self-install. 1. Updated on 20. Use your voice. Generally it can take only 5 mins to refresh the box, and its just a case of sending a hit (signal) to your box to refresh. Netflix activation. So you've decided to join Virgin Media, or you're included the processing off deciding, and you want to know the ins and outs of the installation process. Virgin Media wouldn't confirm the smallest and largest increase customers face, but said 99. css"> <iframe aria-hidden="true" title="GTM" src="height. Sometimes you may notice that the monthly price for your services has changed. How long will the QuickStart installation take me? WiFi Hub - 30 minsHow to set up Virgin broadband. If you're switching from a non-cable provider (like Sky, BT, EE or Plusnet) we'll work with your current provider to transfer your phone line. As a Virgin Media customer, you pay for your services in advance. it will take half a day, to lay the cable. On 7 September my o2 said my Volt had been activated on my mobile phone account and to wait up to 7 days for the rest of my package to update. a broadband speed boost to the next available level (up to a max of 1Gbps) in your household with up to three WiFi Pods if needed. When you’ve got your QuickStart kit, we’ll activate your account and you can start installing your Virgin Media. At Virgin Media, we created Web Safe for our customers: a tool that allows the bill payer to restrict internet access in their home based on particular sites or times of the day. Select Netflix Premium to access 4K Ultra HD with compatible devices. Order a new phone or SIM Only plan from us. You will then have 90 days to claim it. Hope you have better luck than me. Virgin Media;. When you’ve got your QuickStart kit, we’ll activate your account and you can start installing your Virgin Media. Day your switch. Virgin Media broadband speed boost to the next available level (if you don’t take or already have the fastest Virgin Media speeds available to you in your. Both Sky and Virgin Media will be reluctant to let you go. You can also take our Children’s Online Safety Test, which will fill you in on what to look out for. How to set up Digital TV. Sadly if you're no longer a Virgin Media broadband customer you would lose access to your email account. In practice, these upgrades mean it’ll now take M125 customers around 15 minutes to download one of the best Netflix movies in 4K (compared to 19 minutes previously), while M250 users can do the. For example, if you paid £132 for your overall single Oomph bill from Virgin Media, you would now pay £25 for your airtime bill from O2 and £107 for your cable broadband, TV and home phone services from Virgin Media. How long will the QuickStart installation take me? WiFi Hub - 30 mins; Phone line - 5 mins; TV box - 15 mins Follow these steps to install your virgin Media Broadband, TV and Phone service. 76 for the remainder of my original plan on a 30 day rolling contract. 1Gb. How long does it take to switch internet providers? Although there’s no official length of time, the general rule of thumb to connect a new service is two weeks. Go to the right and select Apps. Push the white cable (from the old Hub) into the back of the new Hub. The average increase is 4%, or £3. - Virgin Media Broadband customers adding TV and home phoneAnd Virgin Media O2 has introduced bundles containing an O2 SIM and Virgin Media broadband. Once Volt is activated, you’ll be moved onto the next-highest Virgin Media broadband speed. Switch on Child Safe. How long does internet and TV installation take? As mentioned above, it can take anywhere from a few days to 30 days to get your new internet deal up and running. That means: double the mobile data on every eligible O2 Pay Monthly plan in your household. Any other method normally takes 48 to 72 working hours, although can take a couple of days longer if they are really busy as the channels need to be added manually. Reply. £70 for. Don’t worry, your overall price will remain the same. 99 a month. Your broadband will start working on your activation day. If you wish to to give your 30 days’ notice you can do it by just sending a WhatsApp with a description of the cancellation to +447305 327 112 or you can send a letter to. 56/year). Excludes broadband faults and broadband network outages. 4. If you have a Virgin TV 360 box or Stream from Virgin Media, there are four ways to navigate to the Netflix app: 1. Virgin Media Ireland Limited, Macken. See the list below on how long it should take. 50 a month, and most will see increases of between £2. We’ll also make sure the switch goes smoothly, so you’re not without broadband for any period of time. Connect the power supply to your V6 box. Hope this helps. Changing your TV box takes just over an. How to turn on Child Safe. It usually takes between 24 and 48 hours for the broadband to be fully activated. Having a landline phone will likely require a connection charge of £20. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. And lastly, if you leave Virgin Media’s broadband at any point – the Stream box will stop working, and you will need to return it. Most QuickStart. Why do I have other charges? When you first join us, we sometimes need to charge you for things like installation or activation. You’ll also get a broadband speed boost to the next available level ( up to a max of 1Gbps). Virgin's biggest and best broadband and TV package is the Ultimate Volt Bundle. Browse Virgin Media Virgin Media Community. <link rel="stylesheet" href="styles. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. We'll telling you select long it takes, what you'll need, and thing to expect. How to reboot my modem. Excludes broadband faults and broadband network outages. 168. The installation should take around an hour. This Black Friday, you can enjoy three free months of superfast broadband with EE. Virgin Media Set-up Fee: There’s an activation fee of £35. Virgin Media Set-up Fee: There’s an activation fee of £35. That's just one way we're helping you stay connected. Stream from Virgin Media: Virgin Media broadband required (min. How to turn on Child Safe. Use of WiFi is subject to Virgin Media’s terms. It typically takes around 14 working days to set up a new broadband service. Online I ordered an upgrade to my package to add BT sport collection. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. Virgin Movies is the first place for Virgin Media customers to catch the latest blockbusters, with hundreds of films to choose from, many in HD and some the same time as the cinema. If you take a bundle with both Virgin Media and O2, you’ll have separate contracts and bills – one for Virgin Media, and another for O2. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. fc8b82f3ccff9e0c. Log in to My Virgin Media . You can still use your Virgin Media email address for 90 days after you switch. co. 0/5. See the list below on how long it should take. It was available for £12. The Stream remote. Yes. At the end of the contract, if I continue to take services, this payment for an invisible month hangs somewhere, and I can’t use it in any way. After that 90-day period, the account will be closed and all your messages and contacts will be deleted. Netflix activation in Stream from Virgin Media 2 weeks ago; TNT Package Activation in Virgin TV 360 21-09-2023; Online upgrade not activated in Virgin TV 360 03-09-2023; Sky Sports HD not activated in Stream from Virgin Media 27-08-2023; 48 hour delay to activate SS UHD? in Virgin TV 360 25-08-2023Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. services. QuickStart, set up and connections. C. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. 98. but we may offer . Yikes! To reactivate your account, click on the link "Activate now" above. My minimum contract ended last month, and my new house isn’t served by Virgin, so I’m not able to transfer my package to my new house. Virgin Media; My Virgin Media; Shop;. I'm glad we have been able to resolve this query and force through the SIM activation. This includes: The Stream box. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Once your existing Netflix plan ends, you can add Netflix to your Virgin Media bill when you restart your plan – either on the Virgin TV box or in. We’ve put together some handy hints and tips to help you become a Virgin TV pro – just let us. Well over 1 million New Zealand homes and businesses have already ordered fibre and Local Fibre Companies are carrying out more than 10,000 new connections every month. Always have access to your phone when you need it. 24 for the missed appointment. 9. on 26-03-2023 19:46. Click Apply. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. So, a 50 minute broadband, TV and phone. If you happen to be a Virgin Media and O2 customer already, Volt will offer you additional benefits at no extra cost, so make sure you activate the service in your account. The cost of a new landline is around £140, while the cost of reactivating an old line is £. Choose an option below to help you make the most of your new service. That contract will also be cancelled when your service is switched to Vodafone Broadband on the chosen date (except for Virgin Media contracts). At that point the Virgin Mobile SIM would stop working. 50 a month (£30 to £54 a year) depending on the exact bundle they have. Call around 8am if possible when lines first open and are least busy. A minimum period applies to the services, please check basket for details. Select ‘Customize your bundle’ then under. Moving home with Virgin Media. How long will the QuickStart installation take me? WiFi Hub - 30 mins How long does Virgin Media Broadband take to activate? If you're a new customer, we'll activate your account automatically two days after your QuickStart pack collection or delivery, unless you’ve already completed set up yourself. Just give our team a call on 150 from your Virgin Media home phone or mobile or 0345 454 1111* from any other phone and select option 4, and within 24 hours it’s ready to use. Back in October 2021 we announced our first joint product that gives customers the best of both Virgin Media and O2. on 18-02-2023 20:47 Hi @col1305 If you phoned in and did the regrade it's usually immediately, unless you are also receiving new equipment. Exclusive Offer: Includes £85 Bill Credit. Choose one of our great value broadband packages. We're pleased to announce that we've strengthened our partnership with Netflix. Suspended service is typically turned back on within 24 hours after the bill has been paid. And upload is 38500089 bps. You’ll also. If you. Simply download the free app, which is free to all Virgin TV customers and is compatible with Android, iOS, Windows 10 and PC/Mac. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Virgin Fibre Areas only. Go to the right and select Apps. The same goes if you’re switching to TalkTalk from any. Hi @Louay . Find. Try calling the equipment activation number they may be able to help. Finally, they'll complete the setup to make sure it's all working. Long story short. Via the app section. This latest future-proof WiFi. You may not have access to BT’s full fibre broadband packages in your area. When I phoned I explained that I was wanting to have the service reactivated and paid for. Unique you've got your equipment home, her may need some aid setting she. Virgin Media Set-up Fee: There’s an activation fee of £35. New contract can be arranged – look for your next broadband, TV and home phone deal by signing in My Virgin Media > My Account, or My Upgrades & Offers; or Your Account for your next Virgin Mobile Free to switch providers – 30 days’ notice is all you need to give should you wish to leave. I'm still on my previous channels and internet speed. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. To understand why this may have happened. Our Stream device only works when connected to one of our Hub 3, Hub 4, or Hub 5 devices running on Virgin Media broadband. You can add Netflix as an optional additional service to your Virgin Media bill providing you’ve got an active Virgin Media broadband (Minimum 50 Mbps) subscription and you have either;. Virgin Media confirmation usually comes after O2 and it can take up to 14 days for the Virgin Media speed boost to be active on your account. Browse Virgin Media Virgin Media Community. Packages start from. Your actual speed will be dependent on your location, broadband line, home wiring, WiFi connection and time of day. Make the call to the Virgin automated number. You can do this via the My Virgin Media app or the My O2 app. 22-03-2022 09:31. A QuickStart self-install kit can arrive in 4 days (standard) or up to 14 days if we need to. How long do I need to sign up for? The contract term for HomeWorks is 30 day rolling. A. 291. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. So, if you’re thinking of leaving your Virgin Media broadband contract early, and you have additional bundled services, you might find that the exit charges add. It can take until midnight for you to be connected. If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted). Virgin Media O2 has today refreshed its top packages, the Ultimate Volt bundle and the Biggest TV bundle, to. Check out the do's and don'ts, in our Community FAQs. BT Broadband customers won't need to worry about this. You will receive your voucher claim email 120 days after your activation date. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. Phone. Home Providers Virgin Media Virgin Media installation: Here's what you need to know Dan Howdle | April 3rd, 2023 So you've decided to join Virgin Media, or you're in the process of deciding, and. 3. 8Mbps), based on Ofcom UK Home Broadband Performance Interactive report (here - pg 3). Up to 3 WiFi Pods if needed. Not available to customers who have had Virgin Media Broadband contracts in the past 12 months. Make a payment using our dedicated automated payment service on 0800 064 3777 *. It should take no longer than two weeks since you purchase a Virgin Media broadband plan to get set up, while the installation itself can take around 2 hours. Virgin Media has been one of the front runners in terms of rolling out fibre broadband. You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. 12 or 18 months). Ends 16th November. WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M125 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. When your household is with both Virgin Media and O2, you’ll get supercharged speeds, data and WiFi. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. (12) months from the date Virgin Media activate the additional services, or activate the change to your bundle. How to set up Digital TV. At least 30Mbps download speeds in every room or £100 one-off credit. When you’ve got your QuickStart kit, we’ll activate your account and you can start installing your Virgin Media. If you're currently only either a Virgin Media broadband or O2 pay-monthly customer – or not with either firm – and you're considering switching to benefit from Volt. Keeping your number is as easy as 1, 2, 3. Log in to My Virgin Media. 0 and phone. 18 month contract applies. From here, simply fill in the details you're asked for and within 14 days you should have your benefits applied on both your O2 and Virgin Media accounts. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. EE. Switching from Virgin Media to BT: The key points. Further exclusions & legal stuff apply. Everything you need is posted to you. 13-12-2021 15:21. Recycle or return your kit. Available with M50 broadband or faster. Turn on your TV and get connected. Max Traffic Rate. However, if you’re on one of our 30-day rolling contracts you’ll need to pay an additional one-off flexi fee of £45. Virgin Media. Services only available in Virgin Media network areas. Manage Your Account. This Black Friday, you can enjoy three free months of superfast broadband with EE. These exclusive Black Friday broadband deals are another great way to fill your home with Virgin Media and enjoy fully connected entertainment for less – saving up to £204! You pay £0 a month until February, so just sit back and enjoy our best-ever TV 360 box, our Intelligent WiFi Hub and crystal-clear home phone calls, all on us. a broadband speed boost to the next available level (up to a max of 1Gbps) in your household with up to three WiFi Pods if needed. 13-12-2021 15:59. Unfortunately that has been what I’ve been doing with no success. The only charge you'll get is the standard activation fee - £20 at the time of writing for a 12-month contract. You’ll also get a broadband speed boost to the next available level ( up to a max of 1Gbps). Setting Up The Virgin Media Stream When you order the Stream, you can get a Virgin Media O2 engineer to install it for you – but self-installation is relatively easy, even though – curiously – the box. When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. Plusnet broadband deals; Virgin Media broadband deals; Vodafone broadband deals;. All you need to do then is connect up and go. These exclusive Black Friday broadband deals are another great way to fill your home with Virgin Media and enjoy fully connected entertainment for less – saving up to £204! You pay £0 a month until February, so just sit back and enjoy our best-ever TV 360 box, our Intelligent WiFi Hub and crystal-clear home phone calls, all on us. or Hub 5 devices running on Virgin Media broadband.